Console Web App Issues

This page details the common problems that may occur when using the Console Web App.

These include:

  1. Unable to start a recording
  2. Recording stopped unexpectedly

1. Unable to start a recording

There are a few reasons as to why a recording may not start when using the Console Web App. These include:

a. Using the wrong browser

Supported browsers:

  • Google Chrome/ Chromium
  • Microsoft Edge
  • Opera
  • Samsung Internet

Please note all other browsers will not work with the Web App.

b. The IDUN Guardian Earbuds are turned off
  • Please ensure the IDUN Guardian Earbuds are Turned ON.
  • If the device is ON you should see a green light on the IDUN Guardian Earbuds.
c. The Bluetooth of your personal device is off
  • Please ensure the Bluetooth of your personal device (computer/laptop/phone) is turned ON.
d. Not compatible with our Software Specifications
e. Multiple Web App tabs are open

  • If you have multiple tabs of the Web App open on your browser, this can affect the how the Web App functions. Before starting a recording please make sure only one tab with the Web App is open.

  • If you have multiple tabs of the Web App open, please clear your setup by:

    • Closing all the open tabs
    • Disconnect the Bluetooth connection between your IDUN Guardian and device
    • Restart the web app
    • Start a new recording

2. Recording stopped unexpectedly

There are a few reasons as to why a recording may stop unexpectedly when using the Console Web App. These include:

a. Unstable WiFi
  • Please ensure you have a stable WiFi connection before starting a recording. If the WiFi disconnects, this will stop the recording.
b. Ran out of battery
  • Please check the battery percentage of the IDUN Guardian Earbuds (IGEB) before starting a recording.
  • If the battery is below or at 40% please charge the IGEB before starting a long/night recording (~10 hours).
  • Also please ensure that your personal device (computer/laptop/phone) that is running the Web App is on charge during the recording so that it doesn’t run out of battery and stop the recording.
c. Closed the active tab

  • Please ensure that the tab with the Web App running stays open on your personal device (computer/laptop/phone).

  • If you:

    • close the Web App tab
    • move to a different tab/ app
    • lock your screen

    this will stop the recording.

d. Battery saver mode on your personal device
  • Please ensure you do not have battry saver/ low power mode turned on, on your personal device (computer/laptop/phone).
  • This will cause the screen of your device to lock automatically to ‘save battery’, closing the Web App tab and ending the recording.
e. Automatic software update on your personal device
  • Please ensure all automatic software updates (Windows, Os, etc.) on your personal device (computer/laptop/phone) are turned off before starting a recording.
  • If a software update occurs whilst a recording is ongoing, this will stop the recording.
f. Out of Bluetooth range
  • Please ensure that your personal device (computer/laptop/phone) that is running the Web App is within 3 meters (10ft) of the IGEB so that the Bluetooth connection is not lost.
g. Alarm went off on your personal device
  • Please turn off all clock alarms on the personal device (computer/laptop/phone) that will run the recording with the IGEB.
  • If an alarm rings, this will close the active Web App page, causing the recording to stop.